I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark, plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to fix it. My family has been using Ripley‘s Total Car Care since 2007. I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor. They did not pay for her catalytic converter replacement when it failed one year after she got them to do it.
Nikki, we sincerely apologize for the poor experience you had with us. Trust means everything, and it's disheartening to hear about your car troubles. We want to make this right. Please give us a call so we can discuss your concerns and find a solution. Thank you for bringing this to our attention.
- Ripley's Total Car Care - Spring