Drew was Very courteous and informative! Frustrated that they could not hear the noise it was making! Still making the same noise so hoping it’s nothing serious! Ripleys did make some repairs which I’m sure were needed but didn’t fix what I brought it in for.
Thank you for your feedback. We truly appreciate you taking the time to share your experience, and we’re glad to hear Drew was courteous and informative during your visit. We understand how frustrating it can be when a concern, especially an intermittent noise, cannot be duplicated right away. As we discussed during our phone conversation, these types of issues can sometimes be difficult to pinpoint without experiencing them firsthand under the right conditions. We look forward to having you back so we can take a drive together with one of our technicians. This will give us the best opportunity to hear exactly what you're experiencing and work toward identifying and resolving the noise properly. Our goal is always to ensure your vehicle is safe and that your concerns are fully addressed. Thank you again for your patience, and we look forward to getting this taken care of for you.
- Ripley's Total Car Care - Spring