Spring and Houston Auto Repair

My mechanic sent me to them for exhaust specialist work. He has even recommended ingredients them since the 80's. They definitely did me right.

I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark, plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to fix it. My family has been using Ripley‘s Total Car Care since 2007. I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor. They did not pay for her catalytic converter replacement when it failed one year after she got them to do it.

Update: I received a phone call from the owner (David) in response to my initial review. He was very genuine, concerned, apologetic (about both of the bad experiences) and offered a significant discount on the repairs that are still needed (but not for the repairs they misdiagnosed and performed). Though I’m not willing to invest any more than I already have into repairs at this time, I can see they still have SOME? commitment to customer service. I am disappointed that the brakes and rotors were replaced in spite of my demand to not install until they were SURE the car was fixed, as I wouldn’t have invested in new brakes and rotors for a car that is not even drivable. It’s really disheartening honestly. This was my whole families “go to mechanic” because we truly trusted them. We’ve referred EVERYONE we know that has had car problems here for almost 20 years. I don’t think I or the rest of my family will return. And I personally cannot with sound mind recommend Ripley’s to others anymore either. I have updated my review to 3 stars in response to David’s call and in consideration of the cumulative experience those I have referred here that did have a good experience. Initial review: I DO NOT TRUST THEM anymore. Dropped my son‘s car off here because it was overheating and getting exhaust fumes in the car. They told me I needed a water pump, thermostat, water outlet, brakes, and rotors, some vacuum seal, spark plugs, coolant flush, oil change, oil leak fixed… I purchased $500 worth of parts and spent another $3100 in parts and labor for other repairs they said it needed. $3600 later the car is still overheating and exhaust fumes are still getting in the car. Now they’re saying it’s going to be another $3300 to replace a head gasket, which was apparently the issue all along. My family has been using Ripley‘s Total Car Care since 2007. I referred by my mother-in-law here several years ago for a catalytic converter replacement. A year later, the catalytic converter had to be replaced again. Ripley‘s says they offer a three-year warranty on any jobs they provide the parts and labor for. They did not honor that 3 year warranty when it failed a year later.

The repairs were completed on time at a reasonable price.

Love the customer services

I went in three days before but they needed all day to run the test on my truck I drove by three days latter and seen some open bays They took my truck in right away and within 25 minutes came back with a list of things that could be wrong They wanted to start at the top and work there way down tell they found the right one While charging me for each step plus the 179$ diagnostic test I said no because I thought by the time they get to the problem it would be over 2k for the fix I phoned a GM place and asked them if they would run a test and if they would just change out the parts tell they found the problem They said no the diagnosis test would do the work for them it would make the person running the test work a little harder or the shop that I took it to just thought that I was a Senior Citizen with lots of money I would never go back there even to get a windshield wiper changed

Great work on my F150 exhaust modifying to fit a full size spare.

The ULTIMATE in care - people and their cars. They always provide an honest assessment of the condition of my car and offer the solutions in order of priority. They also make me aware of the things to keep in mind for future repairs and the reasoning for them. I am not knowledgeable of car repair, so to find a company that is honest and provides superior service is a company I recommend to everyone. All of the folks I have met, from Mr. Ripley to Drew, Sean and Mark are focused and very kind. Even if I moved to a different part of Houston, I would drive through the traffic to bring my car to their shop. (I think that about says it all right there. LOL) Thank you to the ultimate fixer guys!