5

Im always wary of car repairs, because I feel like we get nickeled and dimed for every little thing. But not here. The repairs needed for my vehicle were clearly explained and all costs were itemized in detail. Ripleys a gave me a ride home, brought my vehicle to me, and even filled the gas tank up halfway. Customer service was excellent and truly appreciated. Thank you.

Thank you Kimberly for the great review! We strive to make the repair process as transparent as possible and provide top-notch customer service. We're glad you enjoyed our transportation and vehicle delivery options, as well as the little extras. Your satisfaction is important to us.

- Ripley's Total Car Care - Houston
5

great service and treatment by

Thank you for your fantastic feedback, Donald! We're thrilled to hear that you had a great experience with us. It's our priority to provide top-notch service and make our customers feel valued. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

- Ripley's Total Car Care - Houston
5

great service and treatment by staff

Thank you for your fantastic feedback, Donald! We're thrilled to hear that you had a great experience with us. It's our priority to provide top-notch service and make our customers feel valued. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

- Ripley's Total Car Care - Houston
5

I got my muffler welded back on. Service was done fast and for a good price.

Thank you Ethan for the great review and trusting us with your muffler replacement on your 2012 Volvo C30.

- Ripley's Total Car Care - Spring
4

Honestly a family owned business and their maintenance team are great! They are on point hands down. My only thing I wasn't a big fan of was the front desk staff with the nod against you waiting in their front lobby, u have an appointment you bring your vehicle there for the 2nd time with the 1st time being the car diagnostic and even with an 2nd appointment, you have your laptop and you are ready to wait between 2 to 3 hours and its like oh no we gonna be all day with your vehicle, u gonna have to get a ride home we will call you when we are done. I was not a big fan of that. I feel you have an appointment you can wait if you like and not be challenged to get a ride back home and we will reach out later. Overall service on my vehicle was superb but that waiting in the lobby shouldn't be frowned upon.

Thank you for taking the time to give us a review. I apologize you felt you were not made welcome to stay and wait for the repair, which anyone is free to do. Knowing what the job was and the technician working on it I will guess they were trying to spare you boredom of waiting as this technician is a genius and is who you want, but his meticulous work and post testing can get to be a bit long. Again, we didn't mean to make you feel unwelcome to wait and we will make sure to listen to the customers desires over what we think you would want to do. I think we are fun to hang out with all day. LOL.

- Ripley's Total Car Care - Spring
5

Recently moved to the area and my wife's mustang began making a louder than normal noise. As a mechanic in my past, I knew what I was told tge issue was was accurate. They did a fantastic job. Friendly, informative, timely at a very reasonable price. They are a quality honest shop. Women, I know sometimes you feel sliced in auto repair situations. This establishment treats all with honesty, decency and respect with quality work using only OEM parts. They have my business as long as I live in the area!

Welcome to The Woodlands/Spring area Scott and , Wow thank you for that review. I wish I could say it's all me, but it's obviously the amazing and dedicated employees that keep this place humming and have for almost 26 years here in Spring and 52 years on FM 1960. Following The Golden Rule can never lead you wrong. Be safe and thanks for trusting Ripley's.

- Ripley's Total Car Care - Spring
5

Thank you, Randall, for your perfect rating! We are thrilled to know that you had a great experience with us! We hope to serve you again soon!

- Ripley's Total Car Care - Houston
5

I was referred to ripleys by another car company, I didnt not have a good experience. I went to them got my car look at and had them fix my cv axle and sway link bars . They keep my car for 3 days and I still had to take it back a week later because the driver side broke again. Fast forward a few weeks it breaks again i call them they send a tow truck to pick up my car , the call the next day saying it was my tire it had a bulge on it the wire where showing sn the tire was trashed so they charge me for the tow sn to put on my spare. I go to get new tires on my car there asking me why am I the tires are still in great condition. So this company now has liars and thiefs working there Im going to BBB to retrieve my money

Dear Angle, thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with our service. We strive to provide reliable and expert care to every customer. Your concerns have been noted, and we will use your feedback to improve our processes and ensure incidents like this do not recur. Customer satisfaction is our top priority, and we would like the opportunity to make things right. Please contact us directly so we may address your concerns personally.

- Ripley's Total Car Care - Spring
5

Your 5 star review is appreciated Greatly.

- Ripley's Total Car Care - Houston
5

Ripley’s have been a part of the community for over 5 decades. They gave up front pricing on service requested and suggestions on additional needs. They worked quickly and efficiently and kept our 10 year old car humming.

Doug... You are soooo Kind and it was fun catching up with you and Trisha.

- Ripley's Total Car Care - Houston
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Ripley's Total Car Care is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Ripley's Total Car Care - Spring (281) 363-5086, Ripley's Total Car Care - Houston (281) 444-3885 if you have any issues in accessing any area of our website.