Took my Sonata in, was getting oil in the number 4 cylinder as evidenced by oil on the sparkplug. Car was going through 1 quart of oil a week. Y'all told me there was no leak that the engine was burning oil and was part of a recall. Took the car to the dealership, come to find out that the valve cover gasket was leaking BADLY!! How y'all missed that i don't know. Y'all came highly recommend but have, but are just not living up to that. It cost my 410 bucks to diag my car and you totally missed a huge oil leak! I will say one good thing, your tech that told me about the recall was on point, thank you for that. I can't remember his name otherwise I'd give him named credit as outstanding!! Not sure we'll be back.
Thanks for your feedback. I spoke to my Advisor and tech. They said (and our inspection pictures show) that all spark plugs had oil residue and cylinder 4 did not have excess oil in it; therefore, they recommended pursuing the dealership per the recall notice indicating it's a common issue with your make and model. They felt they were leading you correctly to have the Dealership resolve the Recall at no cost. I'm sorry if that wasn't properly communicated. Please call if you have any more questions. Tommy Ripley 281-444-3885
- Ripley's Total Car Care - Houston